Due to the nature of our products, all sales are final.

We do not offer refunds, returns, or exchanges once an order has been processed or shipped.

Please carefully review your order before completing your purchase. If you experience an issue with your order, please contact us within 48 hours of delivery at support@shopelaraco.com.

Élara Co. reserves the right to refuse returns or exchanges that do not meet our policy requirements.

By accessing or purchasing from Élara Co., you agree to comply with all terms, policies, and conditions outlined on this website.

All products and content provided by Élara Co. are intended for personal use only and may not be reproduced, resold, or distributed without permission.

We reserve the right to update product pricing, policies, and website content at any time without notice.

Élara Co. reserves the right to refuse service or cancel orders at our discretion.

By placing an order, you acknowledge that you have read and agreed to our store policies.

SHIPPING

Élara Co. currently operates on a preorder basis. Please allow 5–7 business days for order processing before shipment. Orders placed after business hours, on weekends, or holidays will begin processing the next business day.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Standard Shipping: $9.99

Free Standard Shipping: Available on U.S. orders of $500 or more.

Shipping times vary depending on the carrier and destination.

LOCAL DELIVERY

Local delivery is available for eligible addresses within our delivery area for a $10 fee. Local delivery is not included in the free shipping offer.

Once your order is ready for delivery, you will receive an update. Please ensure your delivery address and phone number are correct at checkout.

Élara Co. is not responsible for delays caused by shipping carriers, weather conditions, or circumstances outside of our control.

If tracking shows that your package is lost or has not moved for an extended period, please contact us so the shipment can be reviewed and, when applicable, a claim can be initiated with the carrier.

Élara Co. is not responsible for packages delivered to an incorrect address provided by the customer at checkout.

For questions regarding your order or shipment, please contact support@shopelaraco.com.